Due to current state-wide restrictions related to COVID-19, it is taking us longer than the 2-4 week period to process returns at this time. If you have any specific questions regarding this, please reach out via our live chat feature! We have Customer Service agents safely working from home ready to help with anything you need.
The following criteria must be met in order to be eligible for a refund.
- Returns must be postmarked within 30 days of the original order date.
- Item(s) returned for a refund will incur a 18% restocking fee.
- Item(s) must be new, unused and in their original packaging, along with all accessories.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- Item(s) must be returned via a traceable shipping method with delivery confirmation.
- All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
- Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 18% restocking fee. We do not refund shipping costs.
Incorrect Addresses and Return to Sender Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.
Orders ‘Returned to Sender’ by the courier are subject to a $14 charge. ‘Return to Sender’ orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
Defective Items: If there is a problem with your order, contact customer service within 14 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.
- Restock fee: Item(s) returned for a refund will incur a 18% restocking fee.
- Please note: Costume styles [colors and fabrics] are subject to change without notice due to the manufacturer’s production. These changes, no matter how slight, are sadly beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.
- Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season, however, (September through December) the processing time may take up to 2-4 weeks. We aren't sure why but we tend to get busy that time of year.
- If a return is denied based on the above criteria, you will be notified by email. Items that are denied will be held for 30 days and are only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees. Exchanges denied based on our policy will result in the loss of FUNBUCK$ in the amount of the item's declared value. You will be charged for the item if insufficient FUNBUCK$ are available.